Terms of service
Mane Magic – Website Terms & Conditions
Effective Date: 20.10.2025
Last Updated: 20.10.2025
1. Introduction
Welcome to Mane Magic (“we”, “us”, “our”). These Terms & Conditions (“Terms”) set out the rules for using our website https://www.manemagic.co.uk (the “Website”) and for purchasing our products online.
By using this Website, you agree to comply with and be bound by these Terms.
If you do not agree, please do not use our Website.
We are:
Mane Magic Ltd
43 Earlsdon Street, Earlsdon, Coventry, CV5 6EP
Company number: 16351629
Email: enquiries@manemagic.co.uk
2. Definitions
“Products” means the items offered for sale on our Website.
“Order” means a request by you to purchase Products from us.
“User”, “you”, “your” means any person accessing or using our Website.
“Contract” means the agreement formed once we accept your Order.
3. Use of the Website
You may only use our Website for lawful purposes. You must not:
Interfere with or damage our Website.
Upload or share content that is illegal, offensive, or infringes any rights.
Attempt to gain unauthorised access to our systems or data.
We may suspend or restrict access to the Website at any time for maintenance, security or operational reasons.
You must be at least 18 years old to place an order.
4. Intellectual Property
All content on this Website, including text, graphics, logos, product images, videos, and design, is owned by or licensed to Mane Magic Ltd and protected by copyright, trademark, and other intellectual property laws.
You may use the Website for personal, non-commercial purposes only.
You must not copy, distribute, modify, or exploit any content without our written consent.
5. Products, Orders and Payment
(a) Product Information
We make every effort to describe and display our products accurately. However, colours and packaging may vary slightly from what is shown online.
(b) Pricing
All prices are in GBP (£) and include VAT (where applicable).
We reserve the right to change prices at any time. The price you pay will be the one shown at checkout.
(c) Ordering and Contract Formation
When you place an order, you will receive an email confirming receipt.
Your order is accepted — and a contract formed — only when we dispatch your items.
We may refuse or cancel any order for reasons such as product unavailability or suspected fraudulent activity.
(d) Payment
Payment must be made at the time of ordering.
We accept Visa, Mastercard.
All transactions are processed securely through third-party payment providers.
6. Delivery
We deliver to the UK.
Delivery times are estimates only and may vary.
Risk in the goods passes to you upon delivery.
7. Returns, Refunds and Cancellations
You have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You may cancel your order within 14 days of receiving your items for a full refund.
Items must be returned unused, unopened, and in their original packaging.
To request a return, email us at enquiries@manemagic.co.uk
Refunds will be processed to your original payment method once we receive and inspect the returned goods.
Please note that for hygiene reasons, we cannot accept returns of opened or used hair or beauty products unless they are faulty.
8. Promotions and Discount Codes
From time to time, we may offer promotional codes or discounts.
Each promotion will have specific terms, including expiry dates and exclusions.
Only one discount code can be used per order unless stated otherwise.
9. Limitation of Liability
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter which cannot be excluded under UK law.
To the fullest extent permitted by law, we are not liable for:
Any indirect or consequential losses;
Loss of profits, data, or goodwill;
Any reliance on information provided on this Website.
Your statutory rights as a consumer are not affected.
10. Disclaimers
All information on our Website is provided for general purposes only.
Results from our products may vary depending on individual hair type or condition.
We recommend reading all product instructions and performing a patch test where appropriate.
11. Third-Party Links
Our Website may include links to external websites.
We have no control over the content or policies of those sites and accept no responsibility for them.
12. Indemnity
You agree to indemnify and hold Mane Magic Ltd harmless from any claims, losses, or damages arising from your misuse of this Website or breach of these Terms.
13. Changes to These Terms
We may update these Terms from time to time by posting a new version on our Website.
Your continued use of the Website following any changes means you accept the updated Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms or our Website, please contact us:
Email: enquiries@manemagic.co.uk
Address: 43 Earlsdon Street, Earlsdon, Coventry, CV5 6EP
16. Entire Agreement
These Terms, along with our Privacy Policy, Cookie Policy, and Returns Policy, form the entire agreement between you and Mane Magic Ltd.